In a bid to make our customer experience better and in line with the Central Bank of Nigeria’s financial inclusion drive, we are pleased to introduce new initiatives that will enable our esteemed clients have a seamless service as they participate in the activities of the Nigerian Stock Market.
The new initiatives are ;
DIRECT MARKET ACCESS (BE YOUR OWN TRADER)
It is not uncommon that price volatility in the stock market makes investors unable to take advantage of some stocks instantly at their particular prices. With our upgraded Bancorp E-trade, we have been able to solve this challenge for our clients. The Direct Market Access allows clients to trade themselves without the intervention of the broker. They key in their mandates which goes directly to the floor of The Nigerian Stock Exchange and mandates are executed immediately stocks are trading at clients’ limit.
MARKET WATCH (Don’t just be your own trader…Trade smart!)
This is a very important feature of being one’s trader as it serves as a guide in placing orders. Our clients are able to view live trades, real time prices, total volumes of bids and offers on all stocks with their corresponding prices inclusive. It gives them the opportunity of monitoring their mandates and seeing market dynamics. Though it requires rapt attention and understanding, this eliminates the issue of buying a stock at a time its on full offer or selling just when it goes on full bid.
Click here to access Market watch.
ONLINE ACCOUNT OPENING
We are working towards a paperless system where clients can do virtually all required to participate in the capital market electronically. Rather than the conventional way of filling some bulky forms, clients now have the option of opening accounts online in the convenience of their homes/offices by going through these easy steps:
• Visit our website and click ‘REGISTER’
• Fill in your Personal, Bank and Next of Kin details.
• Duly upload Passport Photograph, Utility Bill, I.d Card and Signature Specimen.
• Confirm details and submit registration.
Client will receive instant mail confirming success of the registration. Log in details will also be received within 24 hours to enable clients’ trade/access their accounts via our Bancorp Mobile or Bancorp E-trade. Clients can fund their trading accounts instantly using any of the payment channels on our website.
Recent statistics indicate that smart phone users are more than PC/Laptop users. We however decided to invent a mobile app in alignment with this technology trend.
Bancorp Mobile is a secured trading application offering simple and hassle free trading across NSE/NASD equities at the click of a button. It currently runs on all android devices with OS Version 7.0 and above. Having all the features of our Bancorp E-trade, Bancorp Mobile enables you to open an account, trade, track your stock position and view transactions anytime anywhere on a mobile friendly interface using these 5 easy steps:
• Visit Google Play Store, or click here to download.
• Download “Bancorp Mobile”.
• Open an account.
• Credit account instantly using the integrated e-payment interface.
• Place your mandates, and trade yourself!
There’s a PC available at the clients’ lounge to enable walk in clients service themselves. With the self service, customers are able to:
• Open an account.
• Place their orders.
• Check account balance.
• View portfolio holdings/valuations.
• View real time prices on Market Watch.
Our customer service representatives are however available to guide clients through the system where necessary.
To help us assist our existing/prospective clients most efficiently, we have deployed a live chat solution on our website http://capitalbancorpng.com/ and Bancorp e-trade site http://etrade.capitalbancorpng.com/. We are available to respond instantly to all enquiries from existing and prospective clients between 8am to 5pm every work day. Chats sent outside work hours will be received offline and responded to via e-mail as soon as work resumes.